FAQ

1. How long does shipping take, and how are items shipped?

  • Processing: Orders are typically processed within 1-3 business days.

  • Shipping: Vases and small wall decor ship via parcel carrier (e.g., USPS, UPS) in 5-10 business days. Large area rugs and oversized wall art ship via freight carrier (7-15 business days).

  • Freight Delivery: The carrier will contact you to schedule a delivery appointment. Delivery is typically to your curb or first dry indoor area.

2. What are the shipping costs?
Shipping costs vary by item size and destination:

  • Vases & Small Decor: Standard shipping rates apply; free shipping may be available over a certain amount.

  • Large Rugs & Oversized Art: Shipping is calculated based on your ZIP code and is a separate freight charge shown at checkout.

3. Do you offer White Glove delivery for large rugs or art?
We primarily offer threshold delivery. "Room of choice" delivery or unrolling/placement may be available for an additional fee. Please contact us before ordering for specific service options and quotes.

4. What materials are your products made of?

  • Vases: Made from ceramic, glass, stoneware, metal, or resin.

  • Wall Decorations: Materials include metal, wood, canvas, ceramic, or mixed media.

  • Carpets/Rugs: Made from wool, synthetic fibers (polypropylene, polyester), jute, cotton, or blends.
    Specific material details are listed in each product description.

5. How do I clean and care for my items?

  • Vases: Hand wash with mild soap; avoid abrasive cleaners.

  • Wall Decor: Dust with a soft, dry cloth. Avoid moisture on certain materials.

  • Rugs: Vacuum regularly (without a beater bar for delicate rugs). Professional cleaning is recommended. Check the product description or tag for specific material care instructions.

6. Are the carpets non-slip?
Most rugs are not inherently non-slip. We strongly recommend using a quality rug pad underneath to prevent slips, protect your floor, and extend the rug's life.

7. Are the decorative paintings or wall art ready to hang?
It depends. Some pieces come framed with hanging hardware attached. Others (like canvas prints or tapestries) may require separate hanging solutions. This is specified in the product description.

8. What payment methods do you accept?
We accept all major credit/debit cards (Visa, Mastercard, Amex, Discover), PayPal, and Shop Pay.