Return & Exchange Policy

We want you to be delighted with your home decor purchases. Please review our policy below, noting important conditions for fragile and oversized items.

1. Return & Exchange Window
You have 30 days from the date of delivery to initiate a return or exchange for items in new, unused, and resalable condition with all original tags and packaging intact.

2. Non-Returnable Items & Conditions
The following items and situations are not eligible for return or exchange:

  • Fragile Items (Vases, Ceramic Wall Decor): Any item that is chipped, cracked, or broken, regardless of fault.

  • Opened/Used Items: Any product that has been used, installed, or shows signs of wear (including unrolled rugs or hung wall decorations).

  • Final Sale Items: Products marked "Final Sale," "Clearance," or "As-Is."

  • Custom-made or personalized items.

  • Items damaged due to customer misuse or improper installation.

3. Return Process & Fees

  • To Initiate: Contact customer service for a Return Merchandise Authorization (RMA). Returns without an RMA are not accepted.

  • Packaging: Items must be returned in their original, undamaged packaging with all protective materials. For vases and fragile decor, original internal padding (e.g., foam, cardboard inserts) is mandatory.

  • Shipping & Costs: Customer is responsible for return shipping costs. For large/oversized rugs, shipping can be expensive. We recommend using a trackable and insured service.

  • Restocking Fee: A 15% restocking fee applies to returns of large rugs and oversized wall decor to cover handling and inspection.

  • Refunds: Processed to the original payment method within 10-15 business days after receipt and inspection. Original shipping fees are non-refundable.

4. Exchanges
To exchange for a different color or style, follow the return process. Once your return is processed, place a new order for the desired item.

5. Damaged or Defective Items
Inspect your package immediately upon delivery.

  1. Contact us within 48 hours of delivery for damaged or defective items.

  2. Provide clear photos/videos of the damage/defect and all packaging.

  3. Do not discard any packaging.
    We will arrange a replacement, partial refund, or prepaid return label as appropriate.